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Why I pick up the phone

Why I pick up the phone

 

I just posted an article on picking up the phone, Answer the Phone. In the last week I sent over a rental application to a local agent, this was Thursday. Not hearing any response I call On Friday and go to voice mail. I leave a message. 

I call again on Monday and get one of the team members and leave a message. Still no call back. I call again on Tuesday and get the team leader. No apology for not returning any calls. We are the only application, but the landlord has decided to not respond as they want more applications. Yes we offered less than they were asking.  So, basically we have to wait for the landlord to get more applications or wake up and accept our offer. Couldn't you call me to tell me this!

My phone goes Tuesday, it is a buyer looking to buy a home in our area, she has been looking on her own for 6 months. Everything she is interested in is SOLD. Her information is not good because it is not from the MLS and is delayed if under contract, it still shows as available.

We have gone out twice and have narrowed down to six homes to look at a second time. This is an approved buyer, who wants to buy a home. This is why I answer my phone. You just never know who is on the other end.

 

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Comment balloon 35 commentsNick Vandekar, 610-203-4543 • August 06 2014 06:28PM

Comments

A basic tenet of the guide to successful real estating (is that a word) is "Answer your dad-gum phone!"

Posted by Gary L. Waters Broker Associate, Bucci Realty, Fifteen Years Experience in Brevard County (Bucci Realty, Inc.) about 5 years ago

I recently overheard an agent answer his phone, he was so rude to the caller and was telling them how they had interrupted his work. They appeared to want to sell their home. I think the caller hung up. I wanted to answer his phone so much. Go figure.

Posted by John Wiley, Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA (Right Move Real Estate Group- EXP Realty) about 5 years ago
Absolutely
Posted by Nick Vandekar, 610-203-4543, Tredyffrin Easttown Realtor, Philly Main Line (Long & Foster Real Estate Inc 610-225-7400) about 5 years ago

There are times when answering a call is disruptive to the task at hand, it's why I have voicemail, the next best thing to being there.  ALL calls are returned the same day if received before 9:00pm otherwise the AM will have to suffice. 

Posted by Kevin J. May, Serving the Treasure & Paradise Coasts of Florida (Florida Supreme Realty) about 5 years ago

In the interest of not being rude and unattentive, sometimes when I'm with clients I let my phone go to voicemail.  But, I return calls within 1 hour 95% of the time.  The other 5% within 2 hours.  Several days is beyond my comprehension... not that I haven't experienced that from others on plenty of occassions.

Posted by Chris Jenkins-Sarasota Realtor, "Expect Success" (PalmerHouse Properties) about 5 years ago

Yes, there are times when we cannot answer, but we call back as soon as possible. But we all know those agents who are only concerned with those certain calls that benefit them. Gary is right  

Posted by Jim Harper (Atlanta Communities Real Estate ) about 5 years ago

Why do agents spend money to market their business and not answer their phones when they're not with a client? I want my phone to ring so I can discover every opportunity.

Posted by Kimo Jarrett, Pro Lifestyle Solutions (WikiWiki Realty) about 5 years ago

thanks for the post, I have several stories about this but not willing to be negative with everyone. Let's get back to work...

Posted by Ron Aguilar, Mortgage & Real Estate Advisor since 1995 (Continental Mortgage) about 5 years ago

Dont call me old school there is no substitution for the telephone whatsoever it is how I do ALL my business you can leave the text messaging and e mails to everyone else if a potential cutomer keeps e mailing me for more information I will politely ask him after the second or third e mail to call me or if I may call him, I am not a free source of information! Also its common courtesy a respond to your phone calls whether you have an answer for someone or not use common sense it goes a long way in this business!

Posted by Sam Resnick, Mass Cash Deals | Fast Cash For Your Home (Mass Cash Deals We Buy Homes Fast) about 5 years ago

Knock knock... Who's there? Money! I've never said, "Money who"?

Posted by David Evans, HUD NLB Cumming GA (RE/MAX TOWN AND COUNTRY) about 5 years ago

One way to be assured of missing opportunities is to have a lax approach to handling telephone contacts. 

Posted by Wayne Johnson, San Antonio REALTOR, San Antonio Homes For Sale (Coldwell Banker D'Ann Harper REALTORS®) about 5 years ago

Unless I am in a meeting, I ALWAYS answer my phone. Why put your number out there, and then ignore the respondents?

Posted by Jon Quist, Tucson's BUYERS ONLY Realtor since 1996 (REALTY EXECUTIVES TUCSON ELITE) about 5 years ago

If I am with clients I hold the calls untill I am clear, but return the call asap. 

Posted by Laura Moore, Competent ~ Caring ~ Committed (Coldwell Banker) about 5 years ago

I have sold a lot of homes because somebody else would not return calls.

Posted by Alan Grizzle, Full Time Realtor, Lifelong Resident of Dahlonega (Chestatee Real Estate) about 5 years ago

Thanks for all the responses everybody. I understand clearly when with clients they are the center of your attention and you return calls as soon as possible. That is even a good voicemail message. "Sorry, I cannot answer this call as I am either with clients or talking with aclient and giving them my undivided attention as I will do for you when we speak".

 

Posted by Nick Vandekar, 610-203-4543, Tredyffrin Easttown Realtor, Philly Main Line (Long & Foster Real Estate Inc 610-225-7400) about 5 years ago

One of the biggest complaints from consumers is agents don't call them back.

Posted by Nick Vandekar, 610-203-4543, Tredyffrin Easttown Realtor, Philly Main Line (Long & Foster Real Estate Inc 610-225-7400) about 5 years ago

Nick and Trudy Vandekar, this is a important thing to practice. Thanks for sharing, from Devon, PA!

Posted by Will Nesbitt, Nesbitt Realty is a family-run brokerage. (Nesbitt Realty at Condo Alexandria) about 5 years ago

When will they get it?  Respond to every offer in a timely fashion.

Posted by Jeff Jensen (The Federal Savings Bank/Lending in 50 states) about 5 years ago

Absolutely,

No matter how tired or busy, I just take a deep breath and politely and professionally answer my phone.  You are right, so many times its a someone who is ready and waiting.

 

Thanks for your timely words,

Steve in Arizona

Posted by Steve Halen, Arizona Dream Home Search (HomeSMARTLifestyles) about 5 years ago

I think one of our biggest problems and something I know I need to improve on is to ask open ended questions when talking with people. But, answering the phone and being polite is just one step in building trust.

Posted by Nick Vandekar, 610-203-4543, Tredyffrin Easttown Realtor, Philly Main Line (Long & Foster Real Estate Inc 610-225-7400) about 5 years ago
Picking up the phone is what it's all about, generally profitable for all
Posted by Bob Crane, Forestland Experts! 715-204-9671 (Woodland Management Service / Woodland Real Estate, Keller Williams Fox Cities) about 5 years ago

Since I try not to answer my phone when I am with clients, I have set up instant messages that my smart phone can text. You just slide and click. Half the time you can answer the question in a quick text (if showing homes) or tell them you will call as soon as you are done with these clients. Works great. Especially since about 90% of people have text messaging now a days. 

Posted by Tammy Adams ~ Realtor / Podcaster, A Maricopa Agent who Works, Lives & Loves Maricopa (Maricopa Real Estate Co) about 5 years ago

There are those who believe that making others wait puts them in control and/or shows their superior status.

Obviously there are times you can't or shouldn't answer your 'phone but not returning a call as promptly as practical is rude and unprofessional.

In a profession where an incoming call could be a new client it's also dumb.

Posted by Marshall Brown, BSEE, CHI (Mid America Inspection Services, LLC) about 5 years ago

Marshall that is very true

Bob if you don't answer you never know what you missed. I had almost a million dollars of sales last year from answering one call.

Tammy, my phone has ready answers you can use, will have to see if I can set up any custom ones.

Posted by Nick Vandekar, 610-203-4543, Tredyffrin Easttown Realtor, Philly Main Line (Long & Foster Real Estate Inc 610-225-7400) about 5 years ago

Nick and Trudy - you make the case.  Who knows how long a sales opportunity will wait.

Posted by Grant Schneider, Your Coach Helping You Create Successful Outcomes (Performance Development Strategies) about 5 years ago

I consider every phone call a future pay check!

Posted by Jonathan Crompton, Helping you establish your roots in the lowcountry (Keller Williams Realty) about 5 years ago

Grant Schneider, very true and today's internet searchers are very impatient.

Jonathan Crompton that is the exact point.

Posted by Nick Vandekar, 610-203-4543, Tredyffrin Easttown Realtor, Philly Main Line (Long & Foster Real Estate Inc 610-225-7400) about 5 years ago

Our phones are our lifelines in this business and yet I know professionals and (including a real estate agent) that never return calls, I wonder how they stay in business.

Posted by Sybil Campbell, REALTOR® ABR, SFR, SRES Williamsburg, Virginia (Long and Foster REALTORS® 5234 Monticello Ave Williamsburg, Virginia) about 5 years ago

So now landlords are waiting for multiple offer applications? Sounds like a pie in the sky & they should get real. I myself have rejected right off the bat applications where the renters feel they have to negotiate the rent. To be honest, I don't want those folks from the get-go & are usually trouble. Not everything deserves to be negotiated & I wonder where they learned this? Maybe you?

Posted by Lyn Sims, Schaumburg IL Real Estate (RE/MAX Suburban) about 5 years ago

Lyn Sims, when the landlord is asking $100 more a month than other units are leasing for in the same development, a renter is entitled to make an offer, the landlord also has the right to reject the offer. even the agent admitted they were too high on the rent, but could not get the landlord to reduce yet.

Posted by Nick Vandekar, 610-203-4543, Tredyffrin Easttown Realtor, Philly Main Line (Long & Foster Real Estate Inc 610-225-7400) about 5 years ago

Well said.  I think picking up the phone is one of the easiest and best things we can do for our business.

Posted by Gene Riemenschneider, Turning Houses into Homes (Home Point Real Estate) about 5 years ago

Couldn't agree more Gene

 

Posted by Nick Vandekar, 610-203-4543, Tredyffrin Easttown Realtor, Philly Main Line (Long & Foster Real Estate Inc 610-225-7400) about 5 years ago

I'm with you  always try to answer the phone unless I 'm with a customer then I will call them back as soon as possible.

Posted by Pat Champion, Call the "CHAMPION" for all your real estate needs (Coldwell Banker Camelot Realty) about 5 years ago

The frustration with agents who do not answer and do not return a call is a problem I do not see ever going away.  It speaks volumes for their work ethic and attitude.  If you have a personal or professional matter keeping you from returning calls for days you need to make sure you have someone covering for you.  

Posted by Karen Mathers - REALTOR®, When it Matters, Choose Mathers! 772-532-3221 (Keller Williams Vero Beach) about 5 years ago

Excellent reblog in Active Rain, Vandekar's!

Posted by Will Nesbitt, Nesbitt Realty is a family-run brokerage. (Nesbitt Realty at Condo Alexandria) about 5 years ago

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