Main Line Homes Blog

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Do you know what to ask?

When did you last buy appliances?

If you ever wonder about communication skills needed for sales or selling real estate, go buy some appliances.

We just purchased some updated appliances for our kitchen. We learned a tremendous amount about the process and we thought we were relatively savvy buyers. We did all the on line research, we knew what we wanted before we ever went to the store.

However, we discovered all the things we didn't know only when the items got delivered and which no salesman ever told us.

Stainless steel refrigerator

Appliances which are white or black are white or black all over. But, if you buy stainless steel, it may be grey, or black on the sides, top or bottom. When you go to the store and they are all lined up next to each other you rarely if ever see the sides of them. If your appliance is going to have any part showing, that may be important to know before you order.

As we read so often about those on line valuations not being entirely accurate, so on line photos are not entirely accurate. Those stainless steel appliances we mentioned above, the online photos almost always are taken straight on and when they are taken at an angle look air brushed to seem as if they are stainless steel all over. Makes you wonder about some of those photos of homes as well, are they entirely accurate?

Also, those dimensions on line, they don't measure up to reality. Even the dimensions on the installation guide are not necessarily correct as those installation guides cover multiple models which may vary in size and they give the maximum dimensions. Again, if size is important for reveals etc, you need to measure the actual model for yourself.

We discovered that appliance salesmen know lots, but they often take it for granted you also know what they know without confirming that. The lesson here is do we do that as well when financing, selling, inspecting or staging a home? It is so easy, but people don't know what they don't know.

As a salesperson, I realize I need to ask lots of questions to discover what my client or customer knows and what they don't. Because if they don't know they don't know, they cannot ask to find it out.

We are here to help you buy or sell your Tredyffrin Easttown and Main Line home, ask us questions because we want you to understand not only the process, but the best way to obtain the best price and the best terms for your situation. Call us today for a consultation, and we will endeavor to make sure you know what you should be asking. Nick Vandekar, Tredyffrin Easttown Realtor, Selling the Main Line with Long & Foster Real Estate Inc., office 610-225-7400, cell or text 610-203-4543, email Nick@VandekarTeam.com, website www.SellingTheMainLine.com

 

Photo courtesy of refrigeratorsonline.weebly.com

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Comments

A great point, Nick, that we can't take for granted that our clients know as much as we do. We need to slow down, listen, and provide an environment where no one is afraid to ask questions.

Posted by Nina Hollander, Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor (Coldwell Banker Residential Brokerage | Charlotte, NC) 3 months ago

Great post we do have to ask lots of questions; in order, to help our customer's. Thanks for sharing I hope you have a great afternoon.

Posted by Pat Champion, Call the "CHAMPION" for all your real estate needs (Coldwell Banker Camelot Realty) 3 months ago

Nick & Trudy Vandekar, 610-203-4543 - I would never order a major purchase on line unless I knew exactly what I was getting. We must ask lots of questions.

I read your post with interest. I remember when I was younger going to the Chicago Auto Shows. The cars rotated and you got to see them from every angle. Well.... at least I saw the cars from all angles. When mny spouse was alive, he paid more attention to the female models standing next to the cars. Things have changed! I think it would be cool if appliances were displayed that way today (without any models). I also noticed that with Stainless Steel, not all sides are magnetic either. Manufactuers are saving costs.

Great observations! I enjoyed reading your AR post today! In any type of business, you have to be transparent to the consumers.

Posted by Patricia Feager, Selling Homes Changing Lives (DFW FINE PROPERTIES) 3 months ago

Hi Nick and Trudy- Love what you had to say. We can't assume that someone knows what we might know. The best thing we can do is ask as many questions as we can to learn what they know or don't know.

Posted by Kathy Streib, Home Stager - Palm Beach County,FL -561-914-6224 (Room Service Home Staging) 3 months ago

I work with a lot of first time home buyers. It is when they don’t ask a lot of questions that I have concern. Our exchange of questions and answers is the key to a smooth transaction.

Posted by Keith Landis, Pennsylvania - "Your Pennsylvania Mortgage Source" (Keystone Home Finance - NMLS#834342 - Conventional - FHA - VA -USDA - Jumbo Programs - Direct Phone 412-726-1654) 3 months ago

marti garaughty, abstract art, graphic design, marketing, WordPress consultant

Posted by marti garaughty, a highly caffeinated creative type... (garaughty.com) 3 months ago

Sometimes I find out later that there was an "off the wall" opinion my buyers had that I would have never imagined asking them about. Goes to show you need to chat with them on all kinds of subjects to find out what's going on in "the little gray cells."

Posted by Carolyn Roland-Historic Homes For Sale In Delaware and S. Chester County PA, Carolyn Roland, GRI, CRS (Patterson-Schwartz Real Estate) 3 months ago

Nick, I just got my new appliances delivered last night to my new home, and did go with the Black Stainless Steel, hate those fingerprints!

Posted by Joan Cox, Denver Real Estate - Selling One Home at a Time (Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373) 3 months ago

Updating those appliances, eh?! 

Seriously, Nick, just like an appliance salesperson, we often take our knowledge for granted and educating our clients is key to a successful sale or purchase. I don't think many 'listen' enough to clients' needs. We should all have teaching hearts - not the hearts of salesmen in MHO!

Happy Friday!

Posted by Debe Maxwell, CRS, Charlotte Homes for Sale - Charlotte Neighborhoods (www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310) 3 months ago

                              

                                        Thanks, Nick & Trudy. 

Posted by Kathy Streib, Home Stager - Palm Beach County,FL -561-914-6224 (Room Service Home Staging) 3 months ago

Good morning Nick. This is sooooo good. You are right about knowing what to ask. Great post.

Posted by Sheila Anderson, The Real Estate Whisperer Who Listens 732-715-1133 (Referral Group Incorporated) 3 months ago

Great points Nick and Trudy.  I am not very happy with the way appliances are being made and marketed these days.

Posted by Gabe Sanders, Stuart Florida Real Estate (Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales) 3 months ago

Good morning Nick & Trudy Vandekar, 610-203-4543,

I'm so glad that Kathy Streib featured you post in her "Ah-Ha" moments for the week, I missed it! We definitely can't assume  someone knows what we might know. It's always wise to ask as many questions as we can to learn what they know or don't know. Excellent post!

Posted by Dorie Dillard CRS GRI ABR, Serving Buyers & Sellers in NW Austin Real Estate (Coldwell Banker United Realtors® ~ 512.346.1799) 3 months ago

I too found this via Kathy's "Ah Ha" Moments.  Your appliance shopping story is a good reminder not to assume. Point made. Have a great Sunday. D 

Posted by Debb Janes EcoBroker and Bernie Stea JD, REALTORS® in Clark County, WA (ViewHomes of Clark County - Nature As Neighbors) 3 months ago

I have bought many appliances over the years, read reviews and know exactly what you are saying. The appliances salesman are very knowledgeable but one thing I have noticed is how the manufacturers are cheapening up the construction of all of them.

Posted by Debbie Reynolds, Your Dedicated Clarksville TN Real Estate Agent (Platinum Properties) 3 months ago

Hi Nick and Trudy

There is some really valuable learning and advice in your post, not only about appliances but about our relationships with buyers and sellers who do not know what we know - we sometimes forget that, and should NOT assume they DO know.

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) 3 months ago

Unfortunately the 'layperson' doesn't clearly understand anyone else's business.  The more information you can offer in any direction about what you do and don't, and what might be the negatives as well as positives, will avoid potential future problems!  Sigh... think of all the problems....

Posted by John Henry, Residential Architect, Custom Home Design (John Henry Masterworks Design International, Inc.) 3 months ago

A rose is a rose. But there are different colors and shapes of roses.

If you buy a rose bush to plant how do you know what color the rose will be?

We ask. I love your story as it points out how important it is to ask questions.

Don't assume because we can be easily fooled.

Great lesson when working with Buyers and Sellers.

Thanks

Posted by John Wiley, Lee County, FL Real Estate GRI, SRES,GREEN,PSA (Right Move Real Estate Group- EXP Realty) 3 months ago

Great Post Nick & Trudy Vandekar, 610-203-4543 and thanks for sharing. Asking questions is the only way to "get to the bottom of it". Most people are not familiar with all that is involved in purchasing or selling a home and it is our job to help them get it done properly.
I hope you got your appliance purchase sorted out!
Bruce.

Posted by Bruce Kunz, REALTOR®, Brick & Howell NJ Homes for Sale (C21 Solid Gold Realty, Brick, NJ, 732-920-2100) 3 months ago

Many of the best Salespeople are "Learning Based" and  Teachers at heart !  

Posted by Michael J. Perry, Lancaster, PA Relo Specialist (KW Elite ) about 2 months ago

That's a good point- we need to find out what our clients do/don't know and not make any assumptions about that!

Posted by Kat Palmiotti, The House Kat (Grand Lux Realty, Monroe NY, 914-419-0270, kat@thehousekat.com) about 2 months ago

A great analogy, Nick. It really is all about asking questions and listening hard to the answers.

Posted by Nina Hollander, Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor (Coldwell Banker Residential Brokerage | Charlotte, NC) about 2 months ago

Hi Nick and Trudy

I came back to read this after seeing it featured by Carol. There really is some good info here, for buying appliances (yep, been through that experience a few times) but in general about asking all the right questions AND listening. A valuable lesson for us with our buyers and sellers!

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) about 2 months ago

Came over from Carol Williams SCS feature.  This is such good information on communication skills...my favorite

 "Because if they don't know they don't know, they cannot ask to find it out."

Posted by Margaret Rome, Baltimore Maryland, Sell Your Home With Margaret Rome ( HomeRome Realty 410-530-2400) about 2 months ago

Nick & Trudy Vandekar, 610-203-4543  never assume  be sure . The funny thing is how many agents do the same thing . Glad Carol Williams featured this as I missed it

Posted by Hannah Williams, Expertise NE Philadelphia & Bucks 215-953-8818 (Re/Max Eastern inc.) about 1 month ago

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