Main Line Homes Blog

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Agents beware!

Beware agents!

How fraudsters are trying to get your log in information may make you slip up if you are not paying attention and are alert all the time. We all know about those different scams and such that are trying to take money out of our pockets. And many of us are becoming more aware of the fraud element invading transactions as clients are contacted with different wire details than those from the settlement company.

Docusign logoLast week I got an email from Docusign, with all the Docusign logos telling me I had a document to sign. Not being aware of any upcoming advertising contracts, or transactions of mine that required my signature I was alert to the email possibly being false.

I rarely click through from an email, if ever to a website, preferring to go to the site direct be it my bank, credit card or as in this case Docusign and then looking for the document or the message on the site.

In fact I recently had an issue with one of my credit cards because they kept sending emails that you had to click to view their secure messages. When you went to the site it was not visible under messages, you had to go somewhere else on the site to find it, but they had not told you that in the email how else to read it.

In this case I went to Docusign and found no transaction or message. Going back to the email I noticed the links were just a little different to the docusign website, with a minor spelling difference. What was a little worrying was all the very correct looking logos used in the email.

Why would they want me to go to their false site you may ask?

Well, it was a phishing email to obtain my docusign credentials, once they had those, they could have accessed my Docusign and obtained transaction details, email addresses of clients etc and used those to send fake emails that clients may very well respond to being used to responding too because we have used them for the transaction or to send fake wiring instructios for any transactions still to settle.

Please be aware and over alert to these emails, especially where there may be logos in them that make you drop your guard if even for an instant, it could cost your clients dearly and maybe you as well.

So beware and never click through from an email to a site, hover over the link, see what the url code actually says and instead sign in directly on a new browser screen to the site directly. And of course, change your passwords often although it is a major pain it is secure and sensible practice.

If you are buying or selling on or around Tredyffrin Easttown or along the Main Line we can help you,  contact us or connect

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Comment balloon 37 commentsNick & Trudy Vandekar, 610-203-4543 • August 15 2018 07:00PM

Comments

I use Docusign for all my transactions. Normally I login from my own bookmark but I could easily fall prey to this if I wasn't careful. Thanks for the tip Nick & Trudy.

Posted by Debe Maxwell, CRS, Charlotte Homes for Sale - Charlotte Neighborhoods (www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310) about 1 month ago

I use Docusign a lot myself and will have to keep an eye out. There's always something going around isn't there?

Posted by JL Boney, III, Columbia, SC Real Estate (Coldwell Banker) about 1 month ago

I don't use Docusign, myself, Nick so unless I know I'm expecting a Docusign document from another agent or a builder in town, when I've received these messages in the past... I knew they were a scam. I haven't seen a Docusign scam in a while, but I do get emails regularly relating to my GoDaddy accounts.

Posted by Nina Hollander, Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor (Coldwell Banker Residential Brokerage | Charlotte, NC) about 1 month ago

Debe Maxwell, CRS that was it, because we use it all the timeit is easy to drop our guard.

JL Boney, III very true, there is always something out we need to be careful and aware about.

Posted by Nick & Trudy Vandekar, 610-203-4543, Tredyffrin Easttown Realtors, Philly Main Line (Long & Foster Real Estate Inc 610-225-7400) about 1 month ago

Nina Hollander our broker used another system but today docusign seems to have taken over as the go to signature system and this was very similar to the emails I get from them when receiving an offer etc.

Posted by Nick & Trudy Vandekar, 610-203-4543, Tredyffrin Easttown Realtors, Philly Main Line (Long & Foster Real Estate Inc 610-225-7400) about 1 month ago

Hi Nick... since my broker's system is free to me, I use it. Couldn't see the sense to pay for another one.

Posted by Nina Hollander, Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor (Coldwell Banker Residential Brokerage | Charlotte, NC) about 1 month ago

Nina Hollander we get Docusign for Free from our realtor association, our broker system we pay a small fee.

Posted by Nick & Trudy Vandekar, 610-203-4543, Tredyffrin Easttown Realtors, Philly Main Line (Long & Foster Real Estate Inc 610-225-7400) about 1 month ago

Yes I've been getting some of this type of spam. I delete and trash it on site.  We have to REALLY look at stuff these days as these low lifes are tricky.

Posted by Anna Banana Kruchten CRB, CRS 602-380-4886, Arizona's Top Banana! (Phoenix Property Shoppe) about 1 month ago

We are learning to not take anything for granted. How? Mistakes are expensive

Posted by Richie Alan Naggar, agent & author (people first...then business Ran Right Realty ) about 1 month ago

It's a shame we need to live so warily, but we do. Your point is well taken. Thanks.

Posted by Lottie Kendall, Serving San Francisco and the Silicon Valley (Pacific Union International) about 1 month ago

There are way too many scammers out there. Fortunately, there's usually some sort of clue - strange grammar is always a big one. I delete a lot of things that might turn out to be interesting. I'd just rather not take the chance. 

Posted by Marte Cliff, your real estate writer (Marte Cliff Copywriting) about 1 month ago

I had this same scam last year and immediately knew it was fake. I also was alarmed at the way these scammers go to such great lengths to think up these scams. What a different world that we have to be on alert all the time.

Posted by Teri Pacitto, Real Estate, Your Style...Your Home...My Specialty (Compass) about 1 month ago

Thanks for the heads up, you can never be too careful these days.

Posted by Eva B. Liland with Century 21 Doug Anderson, Glad to be of Service (Century 21 Doug Anderson) about 1 month ago

Everyone stay safe out there and keep doing what you do with your eyes and ears open.

Posted by Laura Cerrano, Certified Feng Shui Expert, Speaker & Researcher (Feng Shui Manhattan Long Island) about 1 month ago

Nick,  Thanks for the reminder NOT to "open links in an email". Scammers are out in full force and they do make it appear official.

I have gotten Phishing emails disguised as coming from Docusign, Fedex/UPS, Microsoft and so many others and best way to know they are bogus are to closely look at the  "sender's email" and it will not be say (xyz@microsoft.com) for example.

 

PAYS to be ALERT!!

 

Posted by BIPIN CHANDRIANI, For All Things Real Estate! (Coldwell Banker Preferred) about 1 month ago

Unfortunately, these scams are becoming more prevalent.  Just the other day, I received an email from an agent regarding a referral.  Personally, I always look for a "red flag".  There was a line in the email stating:

" I am at showings right now and would love to hear from you". 

My thought was who types a lengthly email while showing a property?  After calling the office to verify this agent, I learned no such person worked there.

Point is, as Realtors, we constantly need to be vigilant. 

 

Posted by Carol Lozito, P. A., Fla. Probate Realtor & Waterfront Home Specialist (K Company Realty LLC) about 1 month ago

Thanks for the heads up Nick and Trudy.  We use docusign provided by SWRA in our dues.  Like you, I never open a link if not expecting something.  We live in a new day and age for sure.

 

Posted by Gloria Todor, & Doug Durren (484) 431-3686 in SE PA (Century 21 Absolute Realty ) about 1 month ago

This is so timely as many agents can be happy clickers and do not stop to think and review before they click.  Thanks very much for sharing.  Do enjoy your day

 

Posted by Mary Ann Smith, (Keyes 786-278-6598 www.MarySmith.Keyes.com) about 1 month ago

Anna Banana Kruchten CRB, CRS 602-380-4886 it is tricky and when we are busy we still havce to remain alert.

Richie Alan Naggar very true, not just for our clients but ourselves as well.

Lottie Kendall there will always be those who want to take advantage of us it used to be highway robbers, today it is via the internet.

Marte Cliff grammar is often a give away, very true.

Teri Pacitto we always had to be alert, just to different threats, today those threats are on-line.

 

Posted by Nick & Trudy Vandekar, 610-203-4543, Tredyffrin Easttown Realtors, Philly Main Line (Long & Foster Real Estate Inc 610-225-7400) about 1 month ago

Eva B. Liland with Century 21 Doug Anderson yes we do.

Laura Cerrano that is right, be present and think about what you are doing before doing it.

BIPIN CHANDRIANI some are more easy to spot than others, this was very similar to the docusign emails we get all the time. 

Carol Lozito, P. A. it is interestinmg how they adapt the emails, thinking how we might react, a referral, wow let me click that straight away.

Gloria Todor ye we do.

 

Posted by Nick & Trudy Vandekar, 610-203-4543, Tredyffrin Easttown Realtors, Philly Main Line (Long & Foster Real Estate Inc 610-225-7400) about 1 month ago

Mary Ann Smith, if we are busy it is easy to not think about it and make a mistake.

Posted by Nick & Trudy Vandekar, 610-203-4543, Tredyffrin Easttown Realtors, Philly Main Line (Long & Foster Real Estate Inc 610-225-7400) about 1 month ago

Key is hover over the attached link within an email when in doubt.  Great information, Nick & Trudy!  Emails that mention your account is in serious jepardy and you don't have an account with that company was an easy delete.

Posted by Susan Hale, Re/Max Northwest Ohio Realtor (Re/Max Realty of Defiance,Inc.) about 1 month ago

Susan Hale it helps, but these people are getting better and the email links are becoming very similar. I believe this one was www.docuusign.com with the extra u.

Posted by Nick & Trudy Vandekar, 610-203-4543, Tredyffrin Easttown Realtors, Philly Main Line (Long & Foster Real Estate Inc 610-225-7400) about 1 month ago

There's just so much of this stuff. I had 2 from this so called "Docusign" fake company  yesterday. Fortunately I ignore them all.

Posted by Corinne Guest, Luxury Home Buyer Specialist (Barrington Realty Company) about 1 month ago

Corinne Guest that is so true, if there was a way to block all this stuff, spam filters don't seem to pick them up always.

Posted by Nick & Trudy Vandekar, 610-203-4543, Tredyffrin Easttown Realtors, Philly Main Line (Long & Foster Real Estate Inc 610-225-7400) about 1 month ago

N & T, I've received a number of those emails as well. Fortunately, I wasn't expecting anything and didn't click through. I appreciate you putting this out here for those agents who may get snagged by a scammer. 

Posted by Mike Cooper, Your Winchester, VA Real Estate Sales Pro (Cornerstone Business Group Inc) about 1 month ago

There is soooo much spam, phising and scammers all around us. Talking about it and being cautious is a must and common sense approach. 

Posted by Bo Kociuba & Buster Elliott, HOME is Where Your Story Begins (Berkshire Hathaway HomeServices Anderson Properties ) about 1 month ago

So many scammers out there Nick & Trudy Vandekar, 610-203-4543 the sender's email address is usually the giveaway...but can be easily missed.

Posted by Lisa Von Domek, ....Experience Isn't Expensive.... It's Priceless! (Lisa Von Domek Team) about 1 month ago

Mike Cooper we all need to share the challenges as well as the triumphs to keep each other safe.

Bo Kociuba & Buster Elliott the more we share the more chance there is one of us does not fall prey to these scams and attempts.

That is correct Lisa Von Domek but sometimes they are really close and when we are in a hurry and expecting something we can slip up, we just have to be aware and remind each other to be vigilant.

Posted by Nick & Trudy Vandekar, 610-203-4543, Tredyffrin Easttown Realtors, Philly Main Line (Long & Foster Real Estate Inc 610-225-7400) about 1 month ago

I am very careful, but even so, every once in a while I am almost ready to "click" something before I do a double-take. The scams are becoming more sophisticated.

Posted by Kat Palmiotti, The House Kat (Grand Lux Realty, Monroe NY, 914-419-0270, kat@thehousekat.com) about 1 month ago

Kat Palmiotti when we are busy it is so easy to click before thinking. But taking that moment is always a good idea.

Posted by Nick & Trudy Vandekar, 610-203-4543, Tredyffrin Easttown Realtors, Philly Main Line (Long & Foster Real Estate Inc 610-225-7400) about 1 month ago

Outlook is great for catching these types of emails and sending them immediately into the spam folder.  They are instantly deleted from there.  Phishing emails are looking more authentic these days, but there are always dead giveaways.  

Posted by Kevin Mackessy, Dedicated. Qualified. Local. (Blue Olive Properties, LLC) about 1 month ago

Thanks for the heads up!!!

Please be aware and over alert to these emails, especially where there may be logos in them that make you drop your guard if even for an instant, it could cost your clients dearly and maybe you as well.

So beware and never click through from an email to a site, hover over the link, see what the url code actually says and instead sign in directly on a new browser screen to the site directly. And of course, change your passwords often although it is a major pain it is secure and sensible practice.

Posted by Sham Reddy, CRS (H E R Realty, Dayton, OH) about 1 month ago

Hi Nick and Trudy- I am so glad that you shared this!  It is too easy even for the most seasoned computer savvy person to let our guard down. Now if I receive something, I go directly to the company to ask if I was supposed to receive it. 

Posted by Kathy Streib, Home Stager - Palm Beach County,FL -561-914-6224 (Room Service Home Staging) about 1 month ago

I have also seen the fake Docusign emails. And fake credit card emails.

Posted by Georgie Hunter R(S) 58089, Maui Real Estate sales and lifestyle info (Hawai'i Life Real Estate Brokers) about 1 month ago

Kevin Mackessy gmail also pushes lots of emails into spam as well, but these emails have become more and more sophisticated from the old days.

Sham Reddy it is a pain, but worse if you make a mistake.

Kathy Streib Like you I usually go to the site itself, but these emails have become more sophisticated and we need to be alert especially when we are busy.

Georgie Hunter R(S) 58089 it is "all fake emails" today next year it will be something else...

Posted by Nick & Trudy Vandekar, 610-203-4543, Tredyffrin Easttown Realtors, Philly Main Line (Long & Foster Real Estate Inc 610-225-7400) about 1 month ago

Please stay on top to protect yourself and your clients!!!

Many of us are becoming more aware of the fraud element invading transactions as clients are contacted with different wire details than those from the settlement company.

Posted by Sham Reddy, CRS (H E R Realty, Dayton, OH) 29 days ago

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